EstateEase handles a large volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. The platform's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, have revolutionized their customer support operations.
The AI system analyzes the content of incoming tickets and suggests replies based on similar past queries. This has drastically reduced the time taken to respond to tickets, leading to increased customer satisfaction.
Additionally, EstateEase uses Deskhero's AI to enhance the search results in their knowledge base. When customers or support agents search for information, the AI system uses embeddings from various sources to provide the most relevant results. This has made it easier for customers to find the information they need, thereby reducing the number of tickets raised.
Furthermore, EstateEase uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to automate many processes, further improving efficiency.
By harnessing Deskhero's advanced AI capabilities, EstateEase has streamlined their customer support operations, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of incoming tickets and suggest replies based on similar past queries.
How does Deskhero's AI enhance search results?
When customers or support agents search for information, Deskhero's AI uses embeddings from various sources to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Mortgage Brokerage Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
