MortgageMaster receives hundreds of customer queries daily, ranging from loan application status to interest rate inquiries. The company uses Deskhero's ticket management system to organize these queries efficiently. However, the real game-changer is the platform's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI system analyzes the content of incoming tickets and suggests replies based on similar past queries. This feature significantly reduces the time taken to respond to tickets, improving overall customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When customers or support agents search for information, the AI system uses embeddings from various sources to provide the most relevant results. This feature has made it easier for customers to find the information they need, reducing the number of tickets raised.
Furthermore, MortgageMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to automate many of their processes, further improving efficiency.
By leveraging Deskhero's advanced AI capabilities, MortgageMaster has been able to streamline their customer support, reduce response times, and improve customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of incoming tickets and suggest replies based on similar past queries.
How does Deskhero's AI enhance search results?
When customers or support agents search for information, Deskhero's AI uses embeddings from various sources to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Mortgage Brokerage Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
