HomeLoan Hub has a comprehensive knowledge base that includes articles generated from Word, PowerPoint, and PDF files. The company uses Deskhero's advanced AI capabilities to enhance this knowledge base, making it more accessible and useful for customers.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results in the knowledge base. When customers search for information, the AI system provides the most relevant results, making it easier for customers to find the information they need.
This feature has significantly reduced the number of tickets raised by customers, as they are able to find answers to their queries in the knowledge base. This has in turn reduced the load on the customer support team, allowing them to focus on more complex queries.
Moreover, the AI system also suggests replies to incoming tickets based on similar past queries. This has greatly improved the efficiency of the customer support team, reducing response times and improving customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, HomeLoan Hub has been able to enhance its knowledge base, improve the efficiency of its customer support team, and enhance the overall customer experience.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results in the knowledge base, making it easier for customers to find the information they need.
How does Deskhero's AI reduce the load on the customer support team?
By making the knowledge base more accessible and useful for customers, Deskhero's AI reduces the number of tickets raised by customers, thereby reducing the load on the customer support team.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI improves customer satisfaction by reducing response times and making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Mortgage Brokerage Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
