InvestHome had a vast amount of information spread across various documents, presentations, and web pages. This made it difficult for their customer support team to find relevant information when dealing with customer queries.
Deskhero's advanced AI capabilities provided a solution to this problem. The AI leveraged OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance the search results.
This made it easier for the customer support team to find relevant information quickly. The AI also generated suggested replies based on this information, reducing the time taken to respond to customer queries.
In addition, Deskhero's knowledge base feature allowed InvestHome to consolidate all their information in one place. The AI could even generate knowledge base articles from Word, PowerPoint, PDF files, further enhancing the knowledge base.
As a result, InvestHome's customer support team was able to provide quicker and more accurate responses to customer queries, leading to improved customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance the search results.
How does Deskhero help in consolidating information?
Deskhero provides a knowledge base feature that allows you to consolidate all your information in one place. The AI can also generate knowledge base articles from Word, PowerPoint, PDF files.
How does Deskhero improve the efficiency of the customer support team?
Deskhero improves the efficiency of the customer support team by enhancing search results, providing AI-generated suggested replies, and consolidating information in a knowledge base.
* This article provides an example of how a fictive company in the Mortgage Investment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
