EquityEase receives a high volume of customer queries every day, many of which require complex problem-solving. Before implementing Deskhero, the company's customer support team was often overwhelmed, leading to slower response times and lower customer satisfaction.
With Deskhero's advanced AI capabilities, EquityEase has been able to automate much of its ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on EquityEase's knowledge base. By understanding the context and semantics of search queries, the AI provides more relevant results, helping customers find the information they need faster and reducing the need for them to contact the support team.
EquityEase also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows the support team to focus on high-priority issues, improving overall efficiency.
Since implementing Deskhero, EquityEase has seen a significant reduction in response times and an increase in customer satisfaction. The platform's AI capabilities have enabled EquityEase to provide a superior customer support experience.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This automation significantly reduces the time taken to respond to tickets.
How does Deskhero enhance the search functionality on the knowledge base?
Deskhero's AI understands the context and semantics of search queries, enabling it to provide more relevant search results. This helps customers find the information they need faster.
How does Deskhero help prioritize customer support tickets?
Deskhero allows for the use of custom fields and structured data lists to categorize and prioritize tickets. This helps the support team focus on high-priority issues first.
* This article provides an example of how a fictive company in the Mortgage Lenders & Servicers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
