HomeLoanHub deals with a vast number of customer queries every day, many of which are repetitive and could be resolved without human intervention. Prior to Deskhero, the company's helpdesk was constantly overloaded, leading to long wait times and decreased customer satisfaction.
By implementing Deskhero, HomeLoanHub has been able to leverage the platform's advanced AI capabilities to automate a large portion of its customer support operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, significantly reducing the workload on the helpdesk team.
The AI also enhances the search functionality on HomeLoanHub's knowledge base, providing more accurate and relevant results to customer queries. This has reduced the number of support tickets generated, as customers are able to find the information they need more easily.
HomeLoanHub also uses Deskhero's custom fields and structured data lists to categorize and prioritize support tickets. This has improved the efficiency of the helpdesk team by allowing them to focus on the most urgent and complex issues.
Since implementing Deskhero, HomeLoanHub has seen a significant improvement in its helpdesk operations. The platform's AI capabilities have not only reduced the workload on the helpdesk team but also improved the quality of customer service.
How does Deskhero's AI reduce the workload on the helpdesk team?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer queries, automating a large portion of the customer support process. This significantly reduces the workload on the helpdesk team.
How does Deskhero improve the accuracy of search results on the knowledge base?
Deskhero's AI understands the context and semantics of search queries, enabling it to provide more accurate and relevant search results. This helps customers find the information they need more easily.
How does Deskhero help improve the efficiency of the helpdesk team?
Deskhero allows for the use of custom fields and structured data lists to categorize and prioritize support tickets. This enables the helpdesk team to focus on the most urgent and complex issues first, improving their overall efficiency.
* This article provides an example of how a fictive company in the Mortgage Lenders & Servicers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
