SilverScreen Productions receives a high volume of customer inquiries daily, ranging from technical issues with their streaming platform to questions about upcoming releases. They utilize Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving overall customer satisfaction.
Deskhero's comprehensive search bar also uses AI to enhance search results. When SilverScreen's support team needs to find specific information quickly, the AI-powered search provides them with the most relevant results, saving valuable time.
The AI also helps in managing the company's knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for the support team to keep the knowledge base updated with the latest information.
Overall, Deskhero's advanced AI capabilities have enabled SilverScreen Productions to provide faster, more efficient customer support, leading to improved customer retention and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then uses this information to generate suggested replies, reducing the time taken to respond to customer queries.
How does the AI-powered search work?
Deskhero's search uses AI to provide the most relevant results based on the search query. It uses OpenAI Embeddings from various resources to enhance the search results.
How does the AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from different file types and even scrape data from the company's website. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Motion picture production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
