CinemaScope Studios deals with a large number of customer support tickets daily. These range from queries about their films to technical issues with their online platforms. To manage these tickets efficiently, they use Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to resolve tickets.
Deskhero's kanban board feature, combined with AI, helps CinemaScope's support team in prioritizing and tracking the progress of tickets. The AI suggests the priority of tickets based on their content, helping the team to manage their workload effectively.
The AI also enhances the functionality of Deskhero's comprehensive search bar. When the support team needs to find specific information related to a ticket, the AI-powered search provides them with the most relevant results quickly.
By leveraging Deskhero's advanced AI capabilities, CinemaScope Studios has been able to improve their ticket management process, leading to faster resolution times and improved customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each ticket. It then generates suggested replies, reducing the time taken to resolve tickets. It can also suggest the priority of tickets based on their content.
How does the AI-powered search help in ticket management?
When the support team needs to find specific information related to a ticket, Deskhero's AI-powered search provides the most relevant results quickly. This helps in resolving tickets faster.
How has Deskhero's AI improved CinemaScope Studios' customer support?
By using Deskhero's AI, CinemaScope Studios has been able to reduce ticket resolution times and improve their ticket management process. This has led to improved customer satisfaction.
* This article provides an example of how a fictive company in the Motion picture production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
