DreamFrame Entertainment receives numerous customer inquiries daily, covering a wide array of topics. To handle these inquiries effectively, they use Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly improving the efficiency of the support team.
Deskhero's AI also enhances the functionality of the comprehensive search bar. When the support team needs to find specific information, the AI-powered search provides them with the most relevant results, saving valuable time.
The AI also assists in managing the company's knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This helps keep the knowledge base updated and reduces the workload of the support team.
By leveraging Deskhero's advanced AI capabilities, DreamFrame Entertainment has been able to streamline their support operations, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each inquiry. It then generates suggested replies, reducing the time taken to respond to inquiries. It also enhances the functionality of the search bar, providing the most relevant results quickly.
How does the AI assist in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from different file types and even scrape data from the company's website. This helps keep the knowledge base updated and reduces the workload of the support team.
How has Deskhero's AI improved DreamFrame Entertainment's customer support?
By using Deskhero's AI, DreamFrame Entertainment has been able to streamline their support operations, leading to improved efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Motion picture production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
