Cineplex Galaxy receives a high volume of customer inquiries regarding showtimes, ticket bookings, and other services. With Deskhero's advanced AI capabilities, the company can leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies. This has significantly reduced the time taken to respond to customer inquiries.
The AI capabilities also enhance search results, making it easier for the support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
Deskhero's website scraping feature allows Cineplex Galaxy to keep their knowledge base updated with the latest information from their website. This ensures that the support team always has the most up-to-date information at their fingertips.
The custom fields feature allows the company to tailor their tickets management system to their specific needs. This has made it easier to track and manage customer inquiries.
Overall, Deskhero's AI capabilities have enabled Cineplex Galaxy to provide a more efficient and effective customer support service.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to draft responses to customer inquiries.
How does Deskhero enhance search results?
Deskhero uses AI to enhance search results, making it easier for the support team to find relevant information quickly. This leads to faster resolution times.
How does Deskhero's website scraping feature benefit the company?
Deskhero's website scraping feature allows the company to keep their knowledge base updated with the latest information from their website. This ensures that the support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Motion Picture Theaters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
