Moviemax Cinemas handles a large number of customer inquiries about film timings, ticket reservations, and various services. Deskhero's advanced AI capabilities allow the company to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The AI capabilities also improve search results, enabling the support team to quickly find relevant information, resulting in faster resolution times and increased customer satisfaction.
Deskhero's website scraping feature allows Moviemax Cinemas to keep their knowledge base updated with the latest information from their website, ensuring the support team always has the most current information.
The custom fields feature allows the company to adapt their ticket management system to their specific requirements, making it easier to track and manage customer inquiries.
Overall, Deskhero's AI capabilities have allowed Moviemax Cinemas to offer a more efficient and effective customer support service.
How do Deskhero's AI capabilities reduce response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time needed to respond to customer inquiries.
How does Deskhero improve search results?
Deskhero uses AI to improve search results, enabling the support team to quickly find relevant information. This leads to faster resolution times.
What are the benefits of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the company to keep their knowledge base updated with the latest information from their website. This ensures that the support team always has the most current information.
* This article provides an example of how a fictive company in the Motion Picture Theaters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
