Silver Screen Studios deals with a multitude of customer queries related to movie schedules, ticket availability, and special promotions. Deskhero's advanced AI capabilities enable the company to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, thereby expediting the response time.
The AI-powered comprehensive search bar makes it easier for the helpdesk team to find relevant information swiftly, leading to quicker resolution of customer queries.
With Deskhero's website scraping feature, Silver Screen Studios can automatically update their knowledge base with the latest information from their website, ensuring the helpdesk team is always equipped with the most current information.
The custom fields feature allows Silver Screen Studios to customize their ticket management system to better suit their needs, improving the tracking and management of customer queries.
In conclusion, Deskhero's AI capabilities have empowered Silver Screen Studios to deliver a more efficient and effective helpdesk service.
How does Deskhero's AI capabilities expedite response times?
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, which significantly reduces the time taken to respond to customer queries.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar enhances search results, enabling the helpdesk team to find relevant information swiftly and resolve customer queries faster.
What benefits does Deskhero's website scraping feature provide?
Deskhero's website scraping feature enables automatic updates of the knowledge base with the latest information from the company's website, ensuring the helpdesk team always has access to the most current information.
* This article provides an example of how a fictive company in the Motion Picture Theaters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
