CineSphere receives thousands of queries and complaints daily, ranging from content availability to technical issues. Managing these tickets manually was challenging, leading to delayed responses and unsatisfied customers. By implementing Deskhero, CineSphere was able to automate ticket management, efficiently categorizing and prioritizing tickets based on urgency and complexity.
Deskhero's AI capabilities were instrumental in improving CineSphere's response times. The platform's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files to suggest relevant replies. This feature significantly reduced the time taken by support agents to draft responses, leading to quicker resolution of customer issues.
Furthermore, Deskhero's AI-powered comprehensive search bar enabled CineSphere's support team to quickly find relevant information from the knowledge base, scraped website data, and uploaded files. This feature further enhanced the efficiency of the support team, allowing them to provide accurate solutions in less time.
Deskhero's custom fields and user groups features also played a crucial role in streamlining CineSphere's support process. Custom fields allowed for better ticket categorization, while user groups ensured that tickets were assigned to the most suitable agents, thereby improving the overall efficiency of the support team.
Overall, Deskhero's advanced AI capabilities have transformed CineSphere's customer support services, resulting in improved customer satisfaction and reduced response times.
How has Deskhero improved CineSphere's response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other uploaded files to suggest relevant replies. This reduces the time taken by support agents to draft responses, leading to quicker resolution of customer issues.
How does Deskhero's comprehensive search bar work?
The AI-powered comprehensive search bar quickly finds relevant information from the knowledge base, scraped website data, and uploaded files. This allows support agents to provide accurate solutions in less time.
What role do custom fields and user groups play in Deskhero?
Custom fields allow for better ticket categorization, while user groups ensure that tickets are assigned to the most suitable agents. Both features improve the overall efficiency of the support team.
* This article provides an example of how a fictive company in the Motion Picture and Video Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
