MovieMingle's customer base is vast and diverse, leading to a wide range of queries and issues. To address this, MovieMingle implemented Deskhero to develop a comprehensive knowledge base, accessible to customers 24/7.
Deskhero's AI capabilities were key in creating and maintaining this knowledge base. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This analysis is used to generate new knowledge base articles and update existing ones, ensuring the knowledge base remains relevant and up-to-date.
The AI also enhances the search results within the knowledge base. When a customer searches for a query, the AI analyzes the search terms and provides the most relevant articles from the knowledge base, reducing the need for customers to contact the support team.
Deskhero's ability to scrape website data was also beneficial for MovieMingle. The platform could extract and structure data from various sources, including MovieMingle's website and external review sites, and incorporate this information into the knowledge base.
Overall, Deskhero's advanced AI capabilities have greatly enhanced MovieMingle's knowledge base, providing customers with instant, accurate answers to their queries and reducing the workload on the support team.
How does Deskhero's AI help in creating and maintaining the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis is used to generate new knowledge base articles and update existing ones, ensuring the knowledge base remains relevant and up-to-date.
How does the AI enhance search results within the knowledge base?
When a customer searches for a query, the AI analyzes the search terms and provides the most relevant articles from the knowledge base. This reduces the need for customers to contact the support team.
How does Deskhero's website scraping feature benefit MovieMingle?
Deskhero can extract and structure data from various sources, including MovieMingle's website and external review sites, and incorporate this information into the knowledge base.
* This article provides an example of how a fictive company in the Motion Picture and Video Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
