MotorFix Solutions receives hundreds of tickets daily from clients experiencing issues with their motor control systems. To manage this volume, they use Deskhero's ticket management feature, which organizes tickets into structured data lists and assigns them to appropriate user groups based on the issue type.
With Deskhero's advanced AI capabilities, MotorFix Solutions can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in identifying common issues and providing quick solutions.
The AI capabilities also generate suggested replies using ChatGPT, significantly reducing the time taken to respond to tickets. This has improved MotorFix Solutions' response time by 40%, enhancing customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, provides MotorFix Solutions' support team with quick access to relevant information from the knowledge base, previous tickets, and other resources. This has reduced the time spent searching for information by 30%.
By integrating Deskhero's REST API with their existing systems, MotorFix Solutions has been able to automate several processes, further improving their efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from various resources to generate suggested replies using ChatGPT, significantly reducing the time taken to respond to tickets.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and provides quick access to relevant information from the knowledge base, previous tickets, and other resources.
What benefits does the REST API integration offer?
The REST API integration allows you to connect Deskhero with your existing systems, enabling automation of several processes and improving efficiency.
* This article provides an example of how a fictive company in the Motor Control System Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
