DriveTech Services maintains an extensive knowledge base to assist their technicians and customers. They use Deskhero's knowledge base feature, which allows them to generate articles from Word, PowerPoint, PDF files, and even scrape data from their website.
Deskhero's advanced AI capabilities enhance the knowledge base by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in identifying relevant content and improving the accuracy of the knowledge base.
The AI capabilities also help in enhancing search results within the knowledge base. When a technician or a customer searches for information, the AI-powered search bar provides the most relevant results, improving the usability of the knowledge base.
Deskhero's AI capabilities also generate suggested replies using ChatGPT, which are used to respond to customer queries. This has improved DriveTech Services' response time by 50%, enhancing customer satisfaction.
By using Deskhero's REST API, DriveTech Services has integrated the knowledge base with their existing systems, providing their technicians with easy access to the information they need.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from various resources to identify relevant content and improve the accuracy of the knowledge base.
How does the AI-powered search bar work?
The AI-powered search bar provides the most relevant results when a technician or a customer searches for information, improving the usability of the knowledge base.
What benefits does the REST API integration offer?
The REST API integration allows you to connect Deskhero with your existing systems, providing easy access to the knowledge base.
* This article provides an example of how a fictive company in the Motor Control System Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
