EnginePro Repairs receives numerous tickets daily from customers experiencing issues with their motor control systems. They use Deskhero's ticket management feature, which organizes tickets into structured data lists and assigns them to appropriate user groups.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in identifying common issues and providing quick solutions, improving the efficiency of the ticket management process.
The AI capabilities also generate suggested replies using ChatGPT, significantly reducing the time taken to respond to tickets. This has improved EnginePro Repairs' response time by 45%, enhancing customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, provides EnginePro Repairs' support team with quick access to relevant information from the knowledge base, previous tickets, and other resources. This has reduced the time spent searching for information by 35%.
By integrating Deskhero's REST API with their existing systems, EnginePro Repairs has been able to automate several processes, further improving their efficiency.
How does Deskhero's AI capabilities improve the ticket management process?
Deskhero's AI capabilities leverage OpenAI Embeddings from various resources to identify common issues and provide quick solutions, improving the efficiency of the ticket management process.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and provides quick access to relevant information from the knowledge base, previous tickets, and other resources.
What benefits does the REST API integration offer?
The REST API integration allows you to connect Deskhero with your existing systems, enabling automation of several processes and improving efficiency.
* This article provides an example of how a fictive company in the Motor Control System Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
