LubriMax receives numerous queries daily about their motor oil products, their compatibility with various engines, and their availability across different regions. With Deskhero's advanced AI capabilities, LubriMax is able to provide quick and accurate responses to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then uses this content to generate suggested replies, which not only speeds up the response time but also ensures consistency in the quality of responses. This has resulted in improved customer satisfaction and reduced workload for the customer service team.
Deskhero's AI also enhances the search results on LubriMax's helpdesk. When customers search for information, the AI uses the OpenAI Embeddings to provide the most relevant and comprehensive results. This reduces the need for customers to contact the support team directly, freeing up resources for more complex queries.
Additionally, LubriMax uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer service operation, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have transformed LubriMax's customer support, making it faster, more efficient, and more effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies based on this content, significantly speeding up the response time.
How does Deskhero's AI enhance search results?
When customers search for information, Deskhero's AI uses the OpenAI Embeddings to provide the most relevant and comprehensive results. This makes it easier for customers to find the information they need without having to contact the support team.
Can Deskhero's AI be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, enabling you to leverage the AI capabilities across your entire customer service operation.
* This article provides an example of how a fictive company in the Motor Oils Supplier industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
