BreezeMax Auto Services faced challenges in managing their customer requests and maintaining an up-to-date knowledge base. With Deskhero, they were able to streamline their ticket management process and keep their knowledge base current and relevant.
Deskhero's custom fields and user groups allowed BreezeMax to segment their customers based on their needs, ensuring that the right support team handled each request. This improved their response time and customer satisfaction levels.
Using Deskhero's advanced AI capabilities, BreezeMax leveraged OpenAI Embeddings to generate relevant content from previous tickets, uploaded files, and scraped website data. This not only enriched their knowledge base but also provided suggested replies to customer queries, reducing the burden on their support team.
The AI-powered comprehensive search bar made it easy for BreezeMax's customers and support team to find the information they needed. It used the AI embeddings to enhance search results, providing more relevant and accurate information.
Finally, the REST API allowed BreezeMax to integrate Deskhero with their existing systems, ensuring a seamless transition and continuity in their operations.
How does Deskhero's AI capabilities improve the knowledge base?
Deskhero uses OpenAI Embeddings to generate relevant content from previous tickets, uploaded files, and scraped website data. This enriches the knowledge base and provides suggested replies to customer queries.
How does Deskhero help in managing customer support tickets?
Deskhero allows you to categorize, prioritize, and track every customer request efficiently. You can also create custom fields and user groups to segment your customers and assign the right support team to handle specific issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows you to seamlessly integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Motor vehicle air conditioning service/repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
