Speedster Motors uses Deskhero's AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This has significantly improved the efficiency of their customer support team and reduced the time taken to respond to customer queries.
Deskhero's AI also helps Speedster Motors in categorizing and prioritizing the tickets. By analyzing the content of the tickets, the AI ensures that critical issues are addressed promptly. This has resulted in a significant reduction in response times and an increase in customer satisfaction.
Speedster Motors also uses Deskhero's AI to manage their extensive knowledge base. The AI-powered search results have improved the accuracy of information retrieval, thereby increasing customer satisfaction.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
Overall, Deskhero's advanced AI capabilities have enabled Speedster Motors to improve their ticket management, enhance their customer support services, and increase customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in quickly and accurately responding to customer queries. The AI also categorizes and prioritizes the tickets, ensuring that critical issues are addressed promptly.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI analyzes the content of the search query and uses OpenAI Embeddings to find the most relevant content. This improves the accuracy of information retrieval, thereby increasing customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This enables companies to leverage the benefits of Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Motorcycle and ATV Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
