ThunderBolt Engines uses Deskhero's AI capabilities to manage their vast amount of customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support team.
With the help of Deskhero's comprehensive search bar and AI capabilities, ThunderBolt Engines has been able to quickly locate and provide necessary information to their customers. The AI-enhanced search results have improved the accuracy of information retrieval, thereby increasing customer satisfaction.
Deskhero's AI also helps in ticket management. By analyzing the content of the tickets, the AI can categorize and prioritize them, ensuring that critical issues are addressed promptly. This has resulted in a significant reduction in response times and an increase in customer satisfaction.
ThunderBolt Engines also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
Overall, Deskhero's advanced AI capabilities have enabled ThunderBolt Engines to improve their customer support services, increase efficiency, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in quickly and accurately responding to customer queries.
How does Deskhero's AI assist in ticket management?
Deskhero's AI analyzes the content of the tickets to categorize and prioritize them. This ensures that critical issues are addressed promptly, thereby reducing response times and increasing customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This enables companies to leverage the benefits of Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Motorcycle and ATV Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
