Rider's Paradise uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has made it easier for their customer support team to locate necessary information and provide accurate responses to customer queries.
Deskhero's AI also helps Rider's Paradise in generating knowledge base articles from Word, PowerPoint, PDF files. This has significantly reduced the time and effort required to create and update their knowledge base, thereby improving the efficiency of their customer support team.
Rider's Paradise also uses Deskhero's AI to enhance their search results. The AI-powered search results have improved the accuracy of information retrieval, thereby increasing customer satisfaction.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
Overall, Deskhero's advanced AI capabilities have enabled Rider's Paradise to manage their extensive knowledge base more efficiently, provide superior customer service, and enhance customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This makes it easier to locate necessary information and provide accurate responses to customer queries. It also helps in generating knowledge base articles from Word, PowerPoint, PDF files, thereby reducing the time and effort required to create and update the knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the content of the search query and uses OpenAI Embeddings to find the most relevant content. This improves the accuracy of information retrieval, thereby increasing customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This enables companies to leverage the benefits of Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Motorcycle and ATV Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
