RideRev receives hundreds of support tickets daily, ranging from booking issues to technical queries about the motorcycles. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction rates.
RideRev also uses Deskhero's AI to enhance search results. When a customer searches for a solution in the knowledge base, the AI uses the same OpenAI embeddings to find the most relevant articles. This feature has reduced the number of tickets submitted, as customers can find solutions themselves more easily.
Deskhero's REST API has allowed RideRev to integrate the platform with their existing systems seamlessly. This integration has streamlined their operations, reducing the time taken to resolve tickets.
Overall, Deskhero's AI capabilities have transformed RideRev's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets and other sources to generate suggested replies to new tickets. This feature reduces the time taken to draft responses, improving response times.
How does Deskhero's AI enhance search results?
When a customer searches for a solution in the knowledge base, Deskhero's AI uses OpenAI embeddings to find the most relevant articles, enhancing the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems seamlessly.
* This article provides an example of how a fictive company in the Motorcycle rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
