MotoGo receives a variety of support tickets, from booking inquiries to requests for technical information about their motorcycles. They use Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has greatly improved MotoGo's response times, leading to higher customer satisfaction rates.
MotoGo also uses Deskhero's AI to enhance their knowledge base search results. When a customer searches for a solution, the AI uses OpenAI embeddings to find the most relevant articles. This feature has led to a decrease in the number of tickets submitted, as customers can find solutions on their own more easily.
Deskhero's REST API has enabled MotoGo to integrate the platform with their existing systems, streamlining their operations and reducing the time taken to resolve tickets.
Overall, Deskhero's AI capabilities have greatly improved MotoGo's customer support operations, leading to increased efficiency and higher customer satisfaction.
How does Deskhero's AI improve MotoGo's response times?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to new tickets, reducing the time taken to draft responses and improving response times.
How does Deskhero's AI enhance MotoGo's knowledge base search results?
Deskhero's AI uses OpenAI embeddings to find the most relevant articles when a customer searches for a solution in the knowledge base, enhancing the search results.
Can MotoGo integrate Deskhero with their existing systems?
Yes, Deskhero's REST API allows MotoGo to integrate the platform with their existing systems seamlessly.
* This article provides an example of how a fictive company in the Motorcycle rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
