BikeZoom receives a range of support tickets, from booking problems to questions about their motorcycles. They use Deskhero's AI capabilities to handle these tickets efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly improved BikeZoom's response times, leading to increased customer satisfaction.
BikeZoom also uses Deskhero's AI to improve their knowledge base search results. When a customer searches for a solution, the AI uses OpenAI embeddings to find the most relevant articles. This feature has led to a reduction in the number of tickets submitted, as customers can find solutions themselves more easily.
Deskhero's REST API has allowed BikeZoom to integrate the platform with their existing systems, streamlining their operations and reducing the time taken to resolve tickets.
Overall, Deskhero's AI capabilities have significantly improved BikeZoom's customer support operations, increasing efficiency and customer satisfaction.
How does Deskhero's AI improve BikeZoom's response times?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to new tickets, reducing the time taken to draft responses and improving response times.
How does Deskhero's AI improve BikeZoom's knowledge base search results?
Deskhero's AI uses OpenAI embeddings to find the most relevant articles when a customer searches for a solution in the knowledge base, improving the search results.
Can BikeZoom integrate Deskhero with their existing systems?
Yes, Deskhero's REST API allows BikeZoom to integrate the platform with their existing systems seamlessly.
* This article provides an example of how a fictive company in the Motorcycle rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
