Mountain Masters deals with a wide range of customer queries every day. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content for each query.
The AI then uses this content to generate suggested replies, significantly reducing the time and effort required to respond to customer queries. This has led to improved customer satisfaction and increased efficiency in the support team.
Deskhero's AI also enhances search results, making it easier for the support team to find the information they need. This is particularly useful when dealing with complex queries that require in-depth knowledge about the company's products and services.
The AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has also been invaluable. Mountain Masters can now easily convert their internal documents into customer-facing articles, ensuring their knowledge base is always up-to-date.
Overall, Deskhero's AI capabilities have helped Mountain Masters streamline their customer support services and enhance their knowledge base.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, making it easier to manage and respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It leverages data from various sources to provide quick access to relevant information.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to convert internal documents into customer-facing articles, ensuring the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Mountain Climbing Gear Supply and Rental Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
