Peak Pursuits receives hundreds of customer queries daily, ranging from gear specifications to rental policies. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
Deskhero's AI also enhances search results, providing the support team with quick access to relevant information. This feature is particularly useful when dealing with complex queries that require detailed knowledge about the company's products and services.
Additionally, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has made it easier for Peak Pursuits to keep their knowledge base updated. The company can now quickly convert their internal documents into customer-facing articles.
Overall, Deskhero's AI capabilities have enabled Peak Pursuits to provide more efficient and effective customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It leverages data from various sources to provide the support team with quick access to relevant information.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature makes it easier to convert internal documents into customer-facing articles, keeping the knowledge base updated.
* This article provides an example of how a fictive company in the Mountain Climbing Gear Supply and Rental Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
