Summit Solutions receives a large volume of customer queries every day. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content for each query.
The AI then generates suggested replies based on this content, significantly reducing the time taken to respond to customer queries. This has led to improved customer satisfaction and increased efficiency in the support team.
Deskhero's AI also enhances search results, providing the support team with quick access to relevant information. This is particularly useful when dealing with complex queries that require detailed knowledge about the company's products and services.
Additionally, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has made it easier for Summit Solutions to keep their knowledge base updated. The company can now quickly convert their internal documents into customer-facing articles.
Overall, Deskhero's AI capabilities have enabled Summit Solutions to provide more efficient and effective customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It leverages data from various sources to provide the support team with quick access to relevant information.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature makes it easier to convert internal documents into customer-facing articles, keeping the knowledge base updated.
* This article provides an example of how a fictive company in the Mountain Climbing Gear Supply and Rental Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
