Mountain Escape uses Deskhero's AI capabilities to handle its large number of customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures that the information provided to the customers is consistent and accurate.
The AI-powered comprehensive search bar allows Mountain Escape's support team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This feature has drastically reduced the time spent on searching for information, enabling the team to concentrate more on resolving customer issues.
With Deskhero's website scraping feature, Mountain Escape can automatically update its knowledge base with the latest information from its website. This ensures that the support team always has access to the most current information.
Mountain Escape also takes advantage of Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This has improved the efficiency of the support team and has led to a significant decrease in ticket resolution time.
Finally, the REST API provided by Deskhero allows Mountain Escape to integrate the platform with its existing systems, further improving its operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are consistent and accurate.
How does the website scraping feature work?
The website scraping feature automatically updates the knowledge base with the latest information from your website. This ensures that the support team always has the most up-to-date information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Mountain Refuges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
