CineHome was facing challenges in managing their diverse user groups. They needed a way to efficiently categorize and prioritize their users to provide tailored customer support.
Deskhero's advanced AI capabilities were implemented to improve CineHome's user group management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to create custom fields for each user group. These custom fields allowed CineHome to categorize and prioritize their users effectively.
The AI also enhanced the ticket management system by using the custom fields to prioritize tickets. This ensured that high-priority users received timely support, improving the overall customer support experience.
The implementation of Deskhero resulted in a significant improvement in CineHome's user group management. The custom fields allowed them to effectively categorize and prioritize their users, leading to more efficient customer support. The enhanced ticket management system also ensured that high-priority tickets were addressed promptly.
CineHome continues to leverage Deskhero's advanced AI capabilities to improve their user group management and enhance the overall customer support experience.
How does Deskhero's AI create custom fields for user groups?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to create custom fields for each user group, allowing for efficient categorization and prioritization.
How does Deskhero's AI enhance the ticket management system?
The AI uses the custom fields created for each user group to prioritize tickets. This ensures that high-priority users receive timely support, improving the overall customer support experience.
How has Deskhero improved CineHome's user group management?
Deskhero has helped CineHome improve their user group management by creating custom fields for each user group. This allows them to effectively categorize and prioritize their users, leading to more efficient customer support.
* This article provides an example of how a fictive company in the Multimedia and Streaming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
