MediaFusion was looking for a way to improve their knowledge base to provide better self-service options for their customers. They wanted to ensure that their customers could find answers to their queries quickly and easily, reducing the need for direct customer support.
Deskhero's advanced AI capabilities were implemented to enhance MediaFusion's knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new knowledge base articles. These articles were created from Word, PowerPoint, PDF files, and even scraped website data, providing a wide range of information for the customers.
The AI also enhanced the search results in the knowledge base, making it easier for customers to find relevant information. The comprehensive search bar and REST API allowed customers to search across the entire knowledge base, including the newly generated articles.
The implementation of Deskhero resulted in a significant improvement in MediaFusion's self-service experience. Customers were able to find answers to their queries quickly and easily, reducing the need for direct customer support. This also led to a decrease in the number of tickets, allowing the support team to focus on more complex issues.
MediaFusion continues to leverage Deskhero's advanced AI capabilities to enhance their knowledge base and improve the self-service experience for their customers.
How does Deskhero's AI generate new knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles.
How does Deskhero's AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to enhance the search results in the knowledge base, making it easier for customers to find relevant information.
How has Deskhero improved MediaFusion's self-service experience?
Deskhero has helped MediaFusion improve their self-service experience by enhancing their knowledge base. The AI-generated articles and enhanced search results make it easier for customers to find answers to their queries, reducing the need for direct customer support.
* This article provides an example of how a fictive company in the Multimedia and Streaming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
