StreamMaster was experiencing an influx of customer queries and complaints due to their rapidly expanding user base. The volume of tickets was overwhelming their customer support team, causing delays in response times and a decrease in customer satisfaction.
Deskhero's advanced AI capabilities were implemented to manage the increasing ticket volume. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Additionally, the AI-enhanced search results allowed the support team to quickly find relevant information from the knowledge base, further speeding up the resolution process. The structured data lists and custom fields also helped in organizing and prioritizing the tickets efficiently.
The implementation of Deskhero resulted in a significant improvement in StreamMaster's customer support efficiency. The response times were reduced, leading to an increase in customer satisfaction. The support team was also able to handle the increasing ticket volume without needing additional resources.
StreamMaster continues to leverage Deskhero's advanced AI capabilities to provide efficient and effective customer support, demonstrating the power of AI in streamlining helpdesk services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings to enhance search results. It uses the embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data, providing more accurate and helpful search results.
How has Deskhero improved StreamMaster's customer support efficiency?
Deskhero has helped StreamMaster reduce response times and handle increasing ticket volumes efficiently. It has also improved the accuracy of search results, helping the support team find relevant information faster.
* This article provides an example of how a fictive company in the Multimedia and Streaming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
