UrbanCanvas handles a wide range of customer inquiries, from mural art consultations to after-sales services. The company uses Deskhero's structured data lists and custom fields, powered by AI, to manage these inquiries efficiently. The AI capabilities help in categorizing and prioritizing the inquiries, ensuring timely and appropriate responses.
The company uses user groups to segment its customers based on various factors like inquiry type, purchase history, and customer feedback. Deskhero's AI capabilities assist in analyzing these groups and identifying patterns, enabling the company to tailor its services to meet customer needs effectively.
UrbanCanvas uses Deskhero's custom email domains for different customer segments. The AI capabilities help in managing these domains, ensuring that customer emails are directed to the right teams and responded to promptly.
Deskhero's comprehensive search bar, enhanced by AI, enables UrbanCanvas to quickly find relevant content across its customer inquiries, knowledge base, and other resources. This feature is particularly useful for support agents who need to access specific information swiftly to resolve customer queries.
Overall, Deskhero's AI capabilities have optimized UrbanCanvas's customer support services, making them more efficient, personalized, and responsive.
How does Deskhero's AI enhance the use of structured data lists and custom fields?
Deskhero's AI capabilities help in categorizing and prioritizing customer inquiries using structured data lists and custom fields. This ensures timely and appropriate responses.
How does Deskhero's AI assist in managing user groups?
Deskhero's AI capabilities assist in analyzing user groups and identifying patterns. This enables the company to tailor its services to meet customer needs effectively.
How does the AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to find relevant content across customer inquiries, knowledge base, and other resources. This allows for quick and accurate search results.
* This article provides an example of how a fictive company in the Murals and Mural Art industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
