MuralMagic receives numerous customer inquiries daily, from mural design queries to installation support. The company uses Deskhero's ticket management feature, powered by AI, to efficiently categorize, prioritize, and respond to these tickets. The AI leverages OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing response time and improving customer satisfaction.
The company regularly updates its knowledge base with new mural designs, techniques, and installation guides. With Deskhero, these articles are generated from Word, PowerPoint, PDF files, and even scraped website data, using advanced AI capabilities. This automation saves significant time and ensures the knowledge base is always up-to-date.
Deskhero's comprehensive search bar, enhanced by AI, enables MuralMagic to quickly find relevant content across tickets, knowledge base articles, uploaded files, and scraped website data. This feature is particularly useful for support agents who need to access specific information swiftly to resolve customer queries.
Deskhero's custom fields and user groups features allow MuralMagic to personalize and organize their customer support system. The AI capabilities help in identifying patterns and trends in customer inquiries, enabling the company to proactively address common issues and improve their services.
Overall, Deskhero's AI capabilities have transformed MuralMagic's customer support system, making it more efficient, responsive, and customer-friendly.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant replies. This reduces the response time and improves the efficiency of the ticket management process.
How does Deskhero generate knowledge base articles?
Deskhero uses advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This automation ensures the knowledge base is always up-to-date.
How does the AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to find relevant content across tickets, knowledge base articles, uploaded files, and scraped website data. This allows for quick and accurate search results.
* This article provides an example of how a fictive company in the Murals and Mural Art industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
