HeritageCrafters manages multiple exhibit development projects simultaneously. To effectively manage these projects, they use Deskhero's Kanban board feature. The board provides a visual overview of all ongoing projects, helping the team to prioritize tasks and meet deadlines.
To communicate with clients effectively, HeritageCrafters uses Deskhero's custom email domains and user groups. These features allow them to maintain professional communication with clients and ensure that the right team members are included in relevant conversations.
HeritageCrafters also leverages Deskhero's advanced AI capabilities to improve their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for client inquiries. This not only improves response time but also ensures that the responses are accurate and relevant.
The company also uses Deskhero's comprehensive search bar to quickly find relevant information. Whether it's a specific client request, a past exhibit design, or a policy document, the AI-powered search provides accurate results in seconds.
Finally, HeritageCrafters uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all client data and project information is synchronized across all platforms, improving efficiency and reducing the risk of errors.
How does Deskhero's AI capabilities improve customer support?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly identify relevant content and suggest appropriate responses. This not only improves response time but also ensures that the responses are accurate and relevant.
How does the Kanban board help in project management?
The Kanban board provides a visual overview of all ongoing projects. It helps in tracking the progress of each project, prioritizing tasks, and managing deadlines effectively.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This ensures that all client data and project information is synchronized across all platforms.
* This article provides an example of how a fictive company in the Museum Exhibit Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
