InnovExhibits uses Deskhero's structured data lists and custom fields to categorize and prioritize client requests. This allows them to provide personalized support and manage their workflow efficiently.
To communicate with clients effectively, InnovExhibits uses Deskhero's custom email domains and user groups. These features allow them to maintain professional communication with clients and ensure that the right team members are included in relevant conversations.
InnovExhibits also leverages Deskhero's advanced AI capabilities to improve their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for client inquiries. This not only improves response time but also ensures that the responses are accurate and relevant.
The company also uses Deskhero's comprehensive search bar to quickly find relevant information. Whether it's a specific client request, a past exhibit design, or a policy document, the AI-powered search provides accurate results in seconds.
Finally, InnovExhibits uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all client data and project information is synchronized across all platforms, improving efficiency and reducing the risk of errors.
How does Deskhero's AI capabilities improve customer support?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly identify relevant content and suggest appropriate responses. This not only improves response time but also ensures that the responses are accurate and relevant.
How does the comprehensive search bar work?
The comprehensive search bar uses advanced AI algorithms to scan through all available data and provide the most relevant results. It can search through tickets, knowledge base articles, uploaded files, and even scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This ensures that all client data and project information is synchronized across all platforms.
* This article provides an example of how a fictive company in the Museum Exhibit Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
