ExhibitMaster has a diverse clientele with unique needs and requirements. To manage these effectively, they utilize Deskhero's structured data lists and custom fields to categorize and prioritize client requests. This allows them to provide personalized support and manage their workflow efficiently.
The company also leverages Deskhero's advanced AI capabilities to generate suggested replies for client inquiries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can quickly identify relevant content and suggest appropriate responses. This significantly reduces response time and improves client satisfaction.
ExhibitMaster also uses Deskhero's comprehensive search bar feature, enhanced by AI, to quickly find relevant information. Whether it's a specific client request, a past exhibit design, or a policy document, the AI-powered search provides accurate results in seconds.
Deskhero's Kanban board feature is used by ExhibitMaster to track the progress of each exhibit development project. The board provides a visual overview of all ongoing projects, making it easier for the team to manage their workload and deadlines.
Finally, ExhibitMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all client data and project information is synchronized across all platforms, reducing the risk of errors and improving overall efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly identify relevant content and suggest appropriate responses. This significantly reduces the time taken to draft a response, thus improving overall response time.
How does the AI-powered search work?
The AI-powered search uses advanced algorithms to scan through all available data and provide the most relevant results. It can search through tickets, knowledge base articles, uploaded files, and even scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This ensures that all client data and project information is synchronized across all platforms.
* This article provides an example of how a fictive company in the Museum Exhibit Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
