Historic Visions frequently updates its exhibitions, leading to a constant need for updating their knowledge base with new information. This was a time-consuming process that often led to delays in making updated information available to customers.
By using Deskhero, Historic Visions was able to automate this process. The platform's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data significantly reduced the time taken to update the knowledge base.
Deskhero's advanced AI capabilities were instrumental in this process. The AI used OpenAI Embeddings to find relevant content from the uploaded files and scraped data, which was then used to generate new knowledge base articles.
The AI-enhanced search bar also made it easier for the customer support team to find relevant information in the knowledge base. This improved the efficiency of the team and ensured that customers received accurate and up-to-date information.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and accuracy of Historic Visions' knowledge base, leading to better customer service.
How does Deskhero help in updating the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This automates the process of updating the knowledge base and reduces the time taken.
How does the AI in Deskhero improve the accuracy of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from uploaded files and scraped data. This content is then used to generate new knowledge base articles, ensuring that the information is accurate and up-to-date.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI-enhanced search bar makes it easier for the customer support team to find relevant information in the knowledge base. This improves the team's efficiency and ensures that customers receive accurate information quickly.
* This article provides an example of how a fictive company in the Museum Exhibitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
