Innovative Exhibits receives a large number of inquiries from customers looking for specific information about their exhibitions. However, the traditional search function was not always effective in providing accurate results.
By implementing Deskhero, Innovative Exhibits was able to improve the effectiveness of their search function. The platform's comprehensive search bar, coupled with its advanced AI capabilities, provided more accurate and relevant search results.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This ensures that customers find the information they are looking for quickly and accurately.
Furthermore, the AI-generated suggested replies based on the search results helped the customer support team respond to inquiries more efficiently. This reduced the time taken to respond to customer inquiries and improved the overall quality of responses.
Overall, the implementation of Deskhero's AI capabilities has significantly improved the quality of customer interaction at Innovative Exhibits, leading to higher customer satisfaction.
How does Deskhero improve the effectiveness of the search function?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This ensures that customers find the information they are looking for quickly and accurately.
How does the AI in Deskhero improve response times?
Deskhero's AI generates suggested replies based on the search results. This reduces the time taken to craft responses, thereby improving response times.
How does Deskhero improve customer satisfaction?
By providing accurate and relevant search results and improving response times, Deskhero enhances the quality of customer interaction, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Museum Exhibitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
