Artistic Horizons receives numerous inquiries daily, ranging from ticketing issues to specific questions about exhibits. The sheer volume of these inquiries was overwhelming their customer support team and slowing response times.
With Deskhero, Artistic Horizons was able to structure and manage these inquiries more efficiently through the platform's tickets management and kanban board features. This helped the team keep track of all incoming requests and prioritize them based on urgency.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like exhibit manuals, the AI was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer inquiries and improved the overall quality of responses.
Additionally, the AI-enhanced search results provided by Deskhero made it easier for the customer support team to find relevant information quickly. This further improved response times and ensured that customers received accurate information.
Overall, the use of Deskhero's AI capabilities has greatly improved the efficiency of Artistic Horizons' customer support services, leading to higher customer satisfaction rates.
How does Deskhero help in managing customer inquiries?
Deskhero provides a structured system for managing customer inquiries through its tickets management and kanban board features. These tools allow you to track all incoming requests and prioritize them based on urgency.
How does the AI in Deskhero improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to craft responses, thereby improving response times.
How does Deskhero ensure the accuracy of responses?
Deskhero's AI-enhanced search results make it easier for your team to find relevant information quickly, ensuring that customers receive accurate responses.
* This article provides an example of how a fictive company in the Museum Exhibitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
