Modern Visions Art Gallery receives numerous inquiries daily about their exhibits, artists, and event schedules. They use Deskhero's ticket management feature to organize these inquiries, ensuring that no request goes unanswered. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The gallery also uses Deskhero's custom fields and structured data lists to categorize inquiries, making it easier for support agents to track and manage tickets. This streamlined process has improved their overall customer service efficiency.
Deskhero's AI-powered search bar is another tool that Modern Visions Art Gallery finds invaluable. The AI uses OpenAI embeddings from uploaded files like exhibit manuals and artist profiles to enhance search results, providing customers with comprehensive and relevant information.
Additionally, the gallery uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the platform's AI capabilities across their operations, further enhancing their customer service.
By leveraging Deskhero's advanced AI capabilities, Modern Visions Art Gallery has significantly improved their customer service, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries, significantly reducing the time it takes to respond to customers.
How does the AI-powered search bar work?
The search bar uses OpenAI embeddings from uploaded files like exhibit manuals and artist profiles to enhance search results, providing customers with comprehensive and relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling you to leverage the platform's AI capabilities across your operations.
* This article provides an example of how a fictive company in the Museums and Galleries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
