Historic Treasures Museum receives a high volume of inquiries about their collections, events, and educational programs. They use Deskhero's ticket management feature to organize these inquiries, ensuring that every question is addressed promptly. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The museum also uses Deskhero's custom fields and structured data lists to categorize inquiries, making it easier for support agents to track and manage tickets. This streamlined process has improved their overall helpdesk efficiency.
Deskhero's AI-powered search bar is another tool that Historic Treasures Museum finds invaluable. The AI uses OpenAI embeddings from uploaded files like collection catalogs and event schedules to enhance search results, providing visitors with comprehensive and relevant information.
Additionally, the museum uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the platform's AI capabilities across their operations, further enhancing their helpdesk services.
By leveraging Deskhero's advanced AI capabilities, Historic Treasures Museum has significantly improved their helpdesk services, resulting in increased visitor satisfaction and engagement.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries, significantly reducing the time it takes to respond to visitors.
How does the AI-powered search bar work?
The search bar uses OpenAI embeddings from uploaded files like collection catalogs and event schedules to enhance search results, providing visitors with comprehensive and relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling you to leverage the platform's AI capabilities across your operations.
* This article provides an example of how a fictive company in the Museums and Galleries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
