Harmony House uses Deskhero's AI to manage and respond to customer inquiries and complaints. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, reducing response times and improving customer satisfaction.
Deskhero's AI also enhances Harmony House's search results. The AI uses the same embeddings to refine search results, making it easier for customer service staff to find relevant information quickly. This feature is particularly useful when dealing with complex or unusual customer inquiries.
Harmony House also benefits from Deskhero's knowledge base feature. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the website. This feature ensures that the knowledge base is always up-to-date and comprehensive, further enhancing the effectiveness of the customer service team.
Deskhero's custom fields and structured data lists allow Harmony House to tailor the platform to their specific needs. They can create custom fields for specific types of inquiries or complaints, and use structured data lists to keep track of common issues or frequently asked questions.
Finally, Harmony House uses Deskhero's user groups feature to organize their customer service team. They can create groups based on expertise or responsibility, ensuring that tickets are always assigned to the most appropriate team member.
How does Deskhero's AI enhance Harmony House's customer service?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer inquiries and complaints, and to enhance search results. This reduces response times and improves the accuracy of responses.
How does Harmony House use Deskhero's knowledge base feature?
Harmony House uses Deskhero's AI to generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and their website. This ensures that their knowledge base is always comprehensive and up-to-date.
How does Harmony House customize Deskhero to their needs?
Harmony House uses Deskhero's custom fields and structured data lists to tailor the platform to their specific needs. They can create custom fields for specific types of inquiries or complaints, and use structured data lists to track common issues or frequently asked questions.
* This article provides an example of how a fictive company in the Music Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
