Rhythm & Brews uses Deskhero's AI to manage their ticketing system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer inquiries. This not only speeds up response times but also ensures that responses are accurate and helpful.
Deskhero's AI also enhances the search functionality for Rhythm & Brews. The AI uses the same embeddings to refine search results, making it easier for the helpdesk team to find the information they need to resolve customer issues quickly and effectively.
Rhythm & Brews takes advantage of Deskhero's knowledge base feature. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the website. This keeps the knowledge base current and comprehensive, which in turn enhances the efficiency of the helpdesk team.
Deskhero's custom fields and structured data lists allow Rhythm & Brews to tailor the platform to their unique needs. They can create custom fields for specific types of inquiries or complaints, and use structured data lists to keep track of recurring issues or frequently asked questions.
Finally, Rhythm & Brews uses Deskhero's user groups feature to organize their helpdesk team. They can create groups based on expertise or responsibility, ensuring that tickets are always assigned to the right person.
How does Deskhero's AI improve Rhythm & Brews' ticketing system?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest replies to customer inquiries. This speeds up response times and ensures that responses are accurate and helpful.
How does Rhythm & Brews use Deskhero's knowledge base feature?
Rhythm & Brews uses Deskhero's AI to generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and their website. This keeps their knowledge base current and comprehensive.
How does Rhythm & Brews customize Deskhero to their needs?
Rhythm & Brews uses Deskhero's custom fields and structured data lists to tailor the platform to their unique needs. They can create custom fields for specific types of inquiries or complaints, and use structured data lists to keep track of recurring issues or frequently asked questions.
* This article provides an example of how a fictive company in the Music Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
