RetroBeats receives a high volume of customer inquiries regarding product specifications, order status, and troubleshooting. Using Deskhero's advanced AI capabilities, they are able to automate responses to common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
The AI feature also enhances the search results on their support portal. When customers search for information, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and even scraped data from the RetroBeats website.
Deskhero's AI capabilities also suggest replies to the support team based on the context of the customer's query. This not only speeds up the response time but also ensures consistency in the quality of support provided.
RetroBeats also utilizes Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This allows for seamless data exchange and provides a unified view of the customer, improving the overall customer experience.
By leveraging Deskhero's AI capabilities, RetroBeats has been able to improve the efficiency of their support operations, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI improve the efficiency of RetroBeats' support team?
Deskhero's AI improves the efficiency by automating responses to common queries, enhancing search results on the support portal, and suggesting replies to the support team based on the context of the customer's query.
How does RetroBeats integrate Deskhero with their existing systems?
RetroBeats uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems for seamless data exchange and a unified view of the customer.
What are the benefits RetroBeats has seen from using Deskhero's AI capabilities?
By using Deskhero's AI capabilities, RetroBeats has improved the efficiency of their support operations, reduced response times, and enhanced customer satisfaction.
* This article provides an example of how a fictive company in the Music Cassette Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
