CassetteCrafters receives a variety of customer inquiries ranging from product customization requests to delivery status checks. With Deskhero's AI capabilities, they can automatically generate responses to these common queries by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI feature also enhances the search functionality on their support portal. When customers search for information, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and even scraped data from the CassetteCrafters website.
Deskhero's AI capabilities also suggest replies to the support team based on the context of the customer's query. This not only increases the speed of response but also maintains a high standard of support.
CassetteCrafters also uses Deskhero's REST API to integrate the platform with their existing order management and production systems. This allows for real-time updates and provides a comprehensive view of the customer journey.
By leveraging Deskhero's AI capabilities, CassetteCrafters has been able to improve the efficiency of their helpdesk operations, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve the efficiency of CassetteCrafters' helpdesk services?
Deskhero's AI improves the efficiency by automating responses to common queries, enhancing search results on the support portal, and suggesting replies to the support team based on the context of the customer's query.
How does CassetteCrafters integrate Deskhero with their existing systems?
CassetteCrafters uses Deskhero's REST API to integrate the platform with their existing order management and production systems for real-time updates and a comprehensive view of the customer journey.
What are the benefits CassetteCrafters has seen from using Deskhero's AI capabilities?
By using Deskhero's AI capabilities, CassetteCrafters has improved the efficiency of their helpdesk operations, reduced response times, and increased customer satisfaction.
* This article provides an example of how a fictive company in the Music Cassette Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
