TapeTunes handles a large volume of customer inquiries about product features, order status, and technical issues. Deskhero's advanced AI capabilities allow them to automate responses to these common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI feature also enhances the search results on their support portal. When customers search for information, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and even scraped data from the TapeTunes website.
Deskhero's AI capabilities also suggest replies to the support team based on the context of the customer's query. This not only accelerates the response time but also ensures a high level of support quality.
TapeTunes also utilizes Deskhero's REST API to integrate the platform with their existing CRM and logistics systems. This enables seamless data exchange and provides a holistic view of the customer, enhancing the overall customer experience.
By leveraging Deskhero's AI capabilities, TapeTunes has been able to improve the efficiency of their support operations, reduce response times, and boost customer satisfaction.
How does Deskhero's AI improve the efficiency of TapeTunes' support team?
Deskhero's AI improves the efficiency by automating responses to common queries, enhancing search results on the support portal, and suggesting replies to the support team based on the context of the customer's query.
How does TapeTunes integrate Deskhero with their existing systems?
TapeTunes uses Deskhero's REST API to integrate the platform with their existing CRM and logistics systems for seamless data exchange and a holistic view of the customer.
What are the benefits TapeTunes has seen from using Deskhero's AI capabilities?
By using Deskhero's AI capabilities, TapeTunes has improved the efficiency of their support operations, reduced response times, and boosted customer satisfaction.
* This article provides an example of how a fictive company in the Music Cassette Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
