BeatBlitz maintains a vast knowledge base to help customers resolve common issues independently. However, managing this extensive database and ensuring that customers find relevant information was a challenge. With Deskhero, they found an efficient solution.
Deskhero's AI capabilities allow BeatBlitz to generate knowledge base articles from various file types, including Word, PowerPoint, and PDF files. This has significantly simplified the process of updating the knowledge base and ensured that the information is always up-to-date.
The AI also enhances the search functionality within the knowledge base. It uses OpenAI Embeddings to analyze the content of the knowledge base and provide accurate search results. This has made it easier for customers to find relevant information and resolve their issues independently.
Furthermore, Deskhero's AI suggests replies to customer inquiries based on the knowledge base. This not only improves the efficiency of the support team but also ensures that customers receive consistent and accurate information.
By integrating Deskhero with their existing systems through the REST API, BeatBlitz has created a unified platform for customer support. This has further enhanced their ability to provide excellent customer service.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types, simplifying the process of updating the knowledge base. It also enhances the search functionality within the knowledge base, making it easier for customers to find relevant information.
How does Deskhero's AI suggest replies to customer inquiries?
The AI analyzes the content of the knowledge base to suggest potential replies to customer inquiries. This improves the efficiency of the support team and ensures that customers receive consistent and accurate information.
How does BeatBlitz integrate Deskhero with their existing systems?
BeatBlitz uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified platform for customer support.
* This article provides an example of how a fictive company in the Music Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
