SoundSpectrum receives hundreds of customer inquiries daily, ranging from technical issues to billing queries. Managing these tickets manually was a daunting task, leading to delayed responses and dissatisfied customers. The introduction of Deskhero revolutionized their customer support process.
With Deskhero's advanced AI capabilities, SoundSpectrum can now automatically categorize incoming tickets based on the content and direct them to the appropriate support team. This has significantly reduced the time taken to assign tickets and improved the overall response time.
Deskhero's AI also leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. This feature enables the platform to suggest potential responses to customer inquiries, reducing the workload on the support team and allowing them to focus on more complex issues.
Moreover, the comprehensive search bar powered by AI has enhanced the ability of the support team to find relevant information quickly. The AI uses data from various sources, including uploaded files and scraped website data, to provide accurate search results.
Finally, SoundSpectrum utilizes Deskhero's REST API to integrate the platform with their existing systems, creating a unified customer support ecosystem. This seamless integration has further improved their efficiency and customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets and categorize them based on their content. This helps in directing the tickets to the appropriate support team.
How does Deskhero's AI suggest responses to customer inquiries?
The AI analyzes previous tickets and knowledge base articles to suggest potential responses to customer inquiries. This reduces the workload on the support team and allows them to focus on more complex issues.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI that uses data from various sources, including uploaded files and scraped website data, to provide accurate search results.
* This article provides an example of how a fictive company in the Music Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
