Harmony Hub receives a high volume of customer queries ranging from course details, payment issues, to technical troubleshooting. Deskhero's ticket management system and AI capabilities have streamlined the process by automatically categorizing and prioritizing tickets based on their urgency and topic.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This has drastically reduced the response time and improved the accuracy of the responses.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, providing customers with quick and accurate answers to their queries.
Furthermore, Harmony Hub uses the REST API to integrate Deskhero with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, improving the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have transformed Harmony Hub's customer support, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI improve the search results in the knowledge base?
When a customer searches for information, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This ensures that customers get quick and accurate answers to their queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with your existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Music Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
